Frequently Asked Questions (FAQ)
Collector FAQ
This FAQ page is designed to help. In particular, it answers practical questions about shipping, payment, and custom commissions.
Shipping Information
Art shipping FAQ: UPS, DHL, SDA
How long does it take to ship my order? I usually process and ship all orders within 2 to 4 business days. However, if an artwork is temporarily on display elsewhere, you will be informed right after your purchase about the updated shipping timeline.
How long does delivery take?
- Europe: 2–5 business days
- Outside Europe: 3–10 business days
Payment Details
What payment methods do you accept? Secure payment is available via PayPal or direct bank transfer. In addition, all transactions are processed with a focus on buyer security and transparency.
International Shipping faq
Do you ship worldwide? Yes, I ship worldwide. My artworks have been delivered to over 35 countries to date.
Security & Privacy
Is buying online safe? Yes. Our website uses SSL/HTTPS to secure your connection. PayPal encrypts all transactions using industry-standard security protocols, keeping your information safe, ensuring your personal information is always protected. For more details, visit paypal.com.
Order Tracking faq
How can I track my order? You’ll receive a tracking number within 48 hours after purchase to follow your shipment. As a result, you’ll be able to follow every step of your artwork’s journey until it arrives at your doorstep.
About Our Studio
Where are the artworks created? I create all artworks in my studio based in Padova, in the Veneto region of Italy. Therefore, every piece reflects not only my creative process but also the unique atmosphere of the studio itself.
Contact Information
Who can I contact for more information? For any inquiries, please email info@dariomoschetta.com or visit our contact page. If you have any questions not covered here, feel free to email us.
Purchasing Details
Do I need to create an account to buy? No, you don’t need an account. Simply provide your name, address, phone number, and email during checkout.
Commissioned Work
Do you accept commissioned work? Yes, I do. I regularly create commissioned artworks for collectors, interior designers, and art lovers looking for something unique. Please send your request via email with a brief description of the subject, size, and style you have in mind. We will respond within a couple of hours to discuss details, timelines, and pricing options.
Summing up
To summarize, this FAQ aims to offer clarity and peace of mind to collectors interested in buying original artworks online.
